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Review Summary

2.00
Out of 5

Guest Reviews Based on 1 Reviews

Reviews for

1 Alone
0 Mature Couple
0 Family with young Children
0 Young Couple
0 Group of Adults

Score breakdown

  • Value
    1.00
  • Staff service
    2.00
  • Rooms
    1.00
  • Location
    4.00
  • Friendliness
    3.00
  • Cleanliness
    2.00
  • Breakfast
    1.00

  • 2.00

    Peter Harasym Alone Canada
    Oct 09, 2017     6 Helpful Votes

    "Disappointing "

    Carpe Diem staff booked me into the U ima Grand. The room was on the 4th floor and there was no elevator. Paid $80 usa and told breakfast was included. Had to leave for airport at 8:15 am but told breakfast will not be served until 8:30. After showing the server my complimentary breakfast card he gave mr a cup of coffee and 2 pieces of toast with jam. Poorest experience i have ever had. Would definitely avpid this hotel.

    Reply by hotelier : Thank you for your feedback. Sorry to say this Sir, but we have fully functioned elevator in our hotel and the service only get disconnected when the service provider comes for maintenance and it would only take about 3o minutes in a month. We are providing one of the best breakfast at Male' and it starts from 730 to 1000 at local time. If you have request in advance we would provide breakfast but the time you are saying may be not correct as the buffet would start from 0730. We will definitely investigate this case and would check from where the service has been disrupted. We really apologies for the inconvenience and we will try our best not to repeat this mistake again. Thank you very much.

    Noning
    Everything

    • Value
    • Staff service
    • Rooms
    • Location
    • Friendliness
    • Cleanliness
    • Breakfast