Data Privacy Policy

Introduction

At Unima Grand we prioritize your privacy and are committed to protecting your personal information. This policy outlines how we collect, use, and safeguard your data when you visit our website or book a stay with us.

Information We Collect

We may collect the following types of information:

• Personal details (Name, Email, Phone Number, Address) when making a reservation.
• Payment information, processed securely through third-party providers.
• Booking preferences (Room type, Special requests, Check-in/Check-out dates).
• Technical data (IP address, browser type, device information) to improve our website experience.

How We Use Your Data

We use your information for:

• Processing reservations and payments.
• Communicating booking confirmations and updates.
• Enhancing user experience on our website.
• Marketing promotions (only with consent).
• Legal compliance and security measures.

Data Security

We employ industry-standard security measures to protect your data from unauthorized access, loss, or misuse.

Third-Party Sharing

Your personal data may be shared with:

• Secure payment processors for transactions.
• Law enforcement or regulatory bodies when required by law.
  We never sell or trade your personal information.

Cookies & Tracking Technologies

We use cookies to enhance site navigation and analyze visitor behavior. You can adjust cookie preferences in your browser settings.

Your Rights & Choices

You have the right to:

• Request access to personal data we hold.
• Opt out of marketing communications.
• Request data deletion (subject to legal limitations).

 

Payment Card Security Policy

Secure Payment Processing

At Unima Grand, we take payment security seriously. To protect our guests’ card details, we implement industry-leading security measures, including:

• SSL/TLS Encryption: All transactions are secured using SSL/TLS encryption to prevent unauthorized access.
• PCI-DSS Compliance: We adhere to Payment Card Industry Data Security Standards (PCI-DSS) for secure card processing.
• Tokenization: Card details may be replaced with unique tokens to ensure safe transactions.

How We Handle Card Information

• No storage of full card details: We do not store full credit or debit card information on our servers.
• Third-party Payment Processors: Payments are processed securely by trusted PCI-compliant providers.
• End-to-end Encryption: Card data is encrypted during transmission to prevent interception.

Fraud Prevention & Monitoring

• 24/7 Monitoring: Transactions are monitored to detect suspicious activity.
• Multi-Factor Authentication: Additional security steps may be required for cardholder verification.
• Chargeback Protection: Policies are in place to prevent unauthorized disputes.

Guest Responsibilities

To enhance security, guests should:

• Use strong passwords for accounts.
• Avoid sharing card details via email or unsecured platforms.
• Report suspicious activity to our support team immediately.

 

Statement Recommending That the Cardholder Retain a Copy of Transaction Records and Your Policies and Rules

Retention of Transaction Records

Cardholders are advised to retain copies of all transaction receipts for reference. These records help ensure accuracy in financial tracking and facilitate dispute resolution if needed.

Compliance with Policies and Rules

By using the card, cardholders agree to comply with all applicable policies and rules set forth by the issuing institution. This includes guidelines on security, responsible usage, and dispute procedures.

Dispute Resolution Process

Cardholders should refer to their retained transaction records when submitting claims for unauthorized transactions or billing discrepancies. Dispute requests must be filed within the designated time frame and follow formal resolution procedures.

Security & Fraud Prevention

To prevent fraud and unauthorized access, cardholders must safeguard their transaction records and avoid sharing sensitive card details. Regular monitoring of transactions is encouraged.

Updates & Amendments

Policies and rules may be updated periodically. Cardholders are responsible for staying informed about any modifications to ensure compliance with the latest regulations.

 

Refund & Cancellation Policy

Cancellation Requests:

• • Guests must notify us within 48 hours of booking if they wish to cancel.
  • Late cancellations may incur a fee, depending on the booking terms.

Refund Policy:

• • Refunds are available if cancellation is requested within the approved time frame.
  • Refunds will be processed within 5-7 business days to the original payment method.

Early Departures & No-Shows:

• • Guests who check out earlier than planned may not be eligible for a refund.
  • No-shows will be charged the full booking amount.

Exceptions:

• • Special circumstances, such as medical emergencies, may be considered on a case-by-case basis.

Contact Information:

• • To request a refund or cancellation, please contact Unima Grand (+960 4005005)