Cancellation Requests:
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- Guests must notify us within 48 hours of booking if they wish to cancel.
- Late cancellations may incur a fee, depending on the booking terms.
Refund Policy:
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- Refunds are available if cancellation is requested within the approved time frame.
- Refunds will be processed within 5-7 business days to the original payment method.
Early Departures & No-Shows:
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- Guests who check out earlier than planned may not be eligible for a refund.
- No-shows will be charged the full booking amount.
Exceptions:
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- Special circumstances, such as medical emergencies, may be considered on a case-by-case basis.
Contact Information:
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- To request a refund or cancellation, please contact Unima Grand (+960 4005005)